How We Work
at Velza

• You tell us what you need through our client portal or email
• Our certified architects review technical feasibility and scope
• We confirm the scope, get any needed access, and start right away
• When we wrap one request, you can send the next
• This keeps us focused and ensures you get results quickly

You can send as many requests as you like over the month, but we work on one at a time. This keeps quality high and turnaround quick.

Most requests are completed in 2–5 business days depending on complexity. We'll let you know if something will take longer.

Whether you're deploying with change sets or running a full DevOps pipeline, we adapt to your process and goals. From quick fixes to complex improvements, we work at your pace.

If a request falls outside your plan or is unusually large (for example, a huge multi-org integration), we'll give you a one-time quote. You'll always approve it before we start.

We keep communication lean so we can focus on delivery. If a meeting is needed, we make it short and to the point.

Our flat monthly rate is designed for steady, reasonable work.

• Designed for steady, reasonable work volume
• We monitor request patterns and complexity
• Proactive suggestions for plan adjustments
• Maintains consistent turnaround times
• Transparent communication about usage

If request volume or complexity gets unusually high, we'll suggest adjustments so we can keep turnaround times consistent for you.